Like many Redskins fans, I’ve been a die-hard since the first Joe Gibbs era. I go to most games, organize tailgates and cheer on the burgundy and gold from behind the bench, win or lose, from the opening kickoff till the clock runs out. And like many Skins fans, I’ve invested way too much time, energy and money into this team over the years, considering the product they’ve given back in return. Sometimes love blinds you, and my devotion to the team did just that for years. It seems ridiculous, I know, but I actually used to defend the Redskins’ game-day experience at FedEx Field. Despite a lousy stadium and all the losing performances for most of the past quarter-century, I still managed to have a good enough time with friends and family at games that I didn’t bother to notice or care how the Redskins treat their fans. Then I started going to road games. Seeing how other teams do things, my perception has changed dramatically. It’s not just that the service and amenities are better at other venues. Everything is better. I can assure Bruce Allen that the Redskins are not “winning off the field.” Not by a long shot. Get to a game in the Superdome in New Orleans, and you’ll understand the difference. (You can even blow a 15-point lead in the final minutes there and still have a good time).
How the Redskins can improve the fan experience at FedEx Field
Washington Post | Dec 23